Case management is the review and adjudication layer that turns completed verifications into durable, auditable cases that reviewers can search, assign, comment on, relate, and decide.
The case management module (CaseModule) is the review and adjudication layer that sits on top of Grid's verification pipeline. A Case is the durable record a human reviewer works against: it is scoped to a customerId and the workflowId that produced it, flagged as isIndividual and/or isBusiness based on the workflow's configuration, assigned a human-readable number in the form
Cases are not created by an explicit API call; they are a side effect of a completed verification. Eligible transactions resolves one of two creation strategies — chosen per request via caseStrategy, otherwise falling back merge.
The MERGE strategy searches for existing cases that share PII with the incoming identity and folds the new verification into the oldest match, creating a case only when nothing matches.
The RELATE strategy always creates or updates a case and then links sibling cases through CaseRelation records. From there, reviewer actions are handled by dedicated services.